Challenge
A healthcare diagnostics provider, identified a critical need to expand its portfolio with a custom Laboratory Information System (LIS) that could seamlessly integrate with their existing systems. The goal was to create a platform capable of centralizing laboratory data, improving the efficiency of order management, and enhancing the user experience.
Key challenges included:
Ensuring the system's integration with current infrastructure
Maintaining high security and compliance standards
Designing a user-friendly interface that would appeal to both new and existing users
Additionally, they needed the solution to reduce operational costs while delivering faster and more accurate results compared to legacy systems.
Approach
To address these challenges, their leadership partnered with us for our technical expertise and agility, ensuring a solution that matched their fast-paced operational needs. Together, we embarked on this project to build the LIS from the ground up, focusing on system integration, user experience, and efficiency. Our shared development teams followed an Agile methodology, allowing for close collaboration and iterative development. This enabled the project to stay aligned with user feedback and evolving requirements.
Key features of the LIS included:
A modern, remote accessioning UI for secure and streamlined patient data entry.
A robust order management system allowing for the creation and storage of pending orders.
Integrated tracking of kit expiration to ensure up-to-date inventory.
Automated AOE (Ask at Order Entry) functionality to ensure accurate order data.
The ability to link documents to orders and print labels for operational efficiency.
A comprehensive security audit feature to safeguard sensitive data and restrict access to authorized personnel only.
The MVP (Minimum Viable Product) was delivered incrementally, with biweekly demonstrations to allow their team to gather feedback from key stakeholders, ensuring the product's ongoing development aligned with their operational needs. The project was completed on time and within budget, thanks to this disciplined Agile approach and continuous user testing.
Impact
We delivered a fully functional, custom-built LIS that integrated seamlessly with their existing systems, enhancing data accuracy and accessibility across the organization. The system improved operational efficiency by reducing manual tasks, streamlining order management, and minimizing errors through automated processes like AOE and expiration checks. Additionally, the security audit feature provided robust data protection, ensuring compliance with healthcare industry regulations.
Key results included:
30% reduction in manual order entry time, allowing staff to focus on higher-value tasks.
Improved data accuracy and reduced error rates in order processing.
Faster order turnaround times, giving them a competitive advantage in the diagnostics field.
A secure system that meets all regulatory requirements for data privacy and access control.
By leveraging a well-planned Agile methodology and focusing on user-driven development, the diagnostic provider achieved a scalable, integrated LIS that will serve as a foundation for future growth.
