Challenge
A national genetic laboratory partnered with us to bring their complex workflows into Salesforce. By customizing a hybrid data model to integrate Salesforce with their Laboratory Information System (LIS), we delivered a solution that enhanced operational efficiency, improved patient care, and elevated business outcomes.
Background
This national genetic laboratory provides advanced molecular and genetic testing services, supporting healthcare professionals and patients with critical diagnostic insights. Their intricate workflows required a highly specialized data model that could integrate seamlessly with Salesforce Health Cloud, allowing them to manage diverse healthcare processes more effectively.
Approach
We applied our knowledge of Salesforce Health Cloud and laboratory workflows to design a custom solution that addressed the specific needs of this genetic laboratory. Our approach included:
As-Is Data Model Design: A detailed analysis of the laboratory’s existing data structure, highlighting both its strengths and areas for improvement.
To-Be Data Model Design: We collaborated with the team to design an optimized future-state data model that would meet their evolving needs.
Gap Analysis: A side-by-side comparison of Salesforce’s object sets with the lab's LIS data, identifying gaps in attributes and workflow compatibility.
Custom Data Model Implementation: We expanded Salesforce’s standard objects and created new custom objects to support the laboratory’s unique workflows. This ensured a seamless integration, providing a unified platform to manage testing data and healthcare operations.
Our expertise allowed us to craft a data model that aligned perfectly with the laboratory’s processes while offering flexibility for future adaptations.
Solution
By leveraging Salesforce Health Cloud, we delivered a custom hybrid data model for the laboratory. The solution incorporated existing Salesforce objects while addressing workflow gaps with custom attributes and new objects. This ensured that the laboratory’s testing, patient interactions, and healthcare processes were fully integrated into a single platform, streamlining operations and enhancing data management.
Impact
The tailored Salesforce integration brought significant improvements for the national genetic laboratory:
Increased Efficiency: Integrating the laboratory’s complex workflows within Salesforce drastically reduced manual processes and improved data accuracy.
Enhanced Patient Care: The unified platform offered a single view of patient data, enabling faster, more informed decision-making across the organization.
Better Client Experience (CX): Streamlined data management and communication resulted in improved interactions with clients and healthcare partners.
Scalable Solution: The custom-built model is designed to support future growth, ensuring that the laboratory can continue to innovate and expand its services with ease.
Conclusion
As the laboratory continues to scale its operations and improve patient care, we remain an active partner, helping to fine-tune and optimize their Salesforce Health Cloud implementation. This ongoing collaboration ensures that the laboratory can focus on delivering top-tier diagnostic services while we handle the technical aspects of maintaining their customized platform.
